After a few weeks of holiday, we are back online...here is a reminder about Reputation Management for all those conducting business online.
Being aware is being prepared!
Reputation Management
The growth of business using social media is massive – the use of Internet marketing has swollen – in a fantastic way that increases online brand awareness. So who is being loyal to your business? What is your market talking about (is it you?), how is the industry comparing – state, national, global?
Growth of social networking sites enables the Internet marketer to communicate directly with their target niche audience. Despite the ease of using these readily available tools, the use of is not enough. To go one step further you need to identify what your market is saying about you/your company and others in the industry.
This basic marketing principle is another method in designing new products and services having the knowledge on the exact wants are in your market/industry.
Online tools available:
1. Google Trends: allow a user to identify real time topics and what your target niche audience searches for online.
2. Twitter Search Tool: Find out exactly what your target audience are asking. This information is like gold – to provide a new product, the designer needs to know exact needs and wants are from potential customers/consumers.
3. Reputation management tools: Conduct a Google search for reputation management – there are numerous online tools available where you can find out exactly what the market is saying about you…an example is www.marchex.com
You can also view services to compare your online reputation to that of your competitors. Some of these service vendors will provide you with recommendations on how you can increase your online persona brand.
If you are out to attract prospective customers and develop your online presence and exposure, you owe it to yourself and the financial future of your business to learn everything you can about Internet marketing.
Happy Social Networking Peeps!
Choosing social media to suit your business...
Choosing your social media strategy to suit your target audience can be simplified if you put it into different terms.
I read an article from The Art of Healing (Vol 2, Issue 27) "What does it mean really..to lose one's health". Although this article is based on the Australian Health System, Dr Mohamed Khadra stated:
"If you are dealing with a doctor who isn't communicative, who isn't able to sit down and really go through the benefits and risks of a procedure, who isn't transparent about why they are doing it and involving you in a shared decision-making capacity -- perhaps you are going to the wrong doctor,"
What do you make of this statement? I would say that in simple terms, you would not be choosing a social media platform that your target audience does not use; I would ensure that my target audience was receiving the information and 'online' comforts to keep them coming back for more. Why would your fan base 'target audience' come back to your site if they did not feel supported or getting any benefit from your posts?
When choosing your social media platform, clearly identify the who's, what's and where's. Once these have been identified you will be able to better approach your social media campaign.
Integrating social media and your marketing strategy
- Become involved in all the social media channels you are interested in, and definitely what your competitors are in.
- Ideas for you include:
- www.youtube.com
- www.facebook.com
- www.twitter.com
- www.orble.com
- www.blogger.com
- www.wordpress.org
- www.linkedin.com
- www.bebo.com
Sociallywirednow FORECAST: Our desktops (home and office) will have access to Twitter and it will over time replace the popular SMS/Text Message.
Remember: Software, technology is updated every day to improve its useability and functionality. Most social media sites run off open source software where additional programs are being developed to run within the further providing functions to advertise and increase word of mouth type of marketing activities.
To analyse the effectiveness of your social media campaign, you must first identify what it is exactly that you want to achieve in performing such an action.
Some ideas include:
- More referrals from clients using the social media platform
- More demographically dispersed fan bases
- A highly active social media space – lots of comments, tags, images, etc
• Brainstorm ideas on what you want your audience to receive; what image you want to portray; what is your niche’?
• Promotion
o What channel(s) will you use to get the word out to clients?
• Advertising
o What media channels will you use?
o Why do you want to use these channels?
o How often do you want to reach out to your clients on this channel?
o Why this mix and not some other?
• Content
o What information are you going to use to reach out to clients?
o (For example, quotes, what you are doing, what’s going on in store?)
o How are you going to record your information that is being used on each channel? (Matrix?)
o What back up will you instigate to protect data loss?
o What is your disaster recovery plan for online media?
Considerations taken from the marketing strategy:
• Have you identified low-cost methods to achieve maximum results from your promotional budget?
• What image do you currently convey, or would like in future?
• How much will you allocate on each items listed above?
o Before startup? (These numbers will go into your startup budget)
o Ongoing? (These numbers will go into your operating plan budget.)
• Pricing
o Explain your method or methods of setting prices.
For most small businesses, having a lower price is not a general rule. It decreases your chances of a healthy profit margin; clients may not care as much about price as you think; and large competitors can under price you anyway. Usually you will do better to have average prices and compete on quality and service.
o Does your pricing strategy fit with others from competitive analysis?
o Compare prices with competitors. Are they higher, lower, same? Why?
o How important is price as a competitive factor?
o Do your intended clients make their purchase decision based on price, loyalty, quality?
o What is your client service and credit policy?
Product
When selecting an appropriate social media channel, scrutinizing to obtain a solution is most definitely required – and rewarded. When identifying stakeholders ensure you consider: yourself, social media platform(s), both current and potential clients.
List all major products/and services in your funnel:
• Describe important features required. What makes it important?
• Describe all benefits and what it provides your client?
• Are your clients using this social media space?
• How easy will it be for you to maintain?
Note any differences between features and benefits.
Clients
Identify your targeted clients:
• Describe their characteristics
• Geographic locations (demographics)
The description will be completely different depending on whether you plan to sell to other businesses or directly to consumers. If you sell a consumer product, but sell it through a channel of distributors, wholesalers, and retailers, you must carefully analyse both the end consumer and the middleman businesses to which you sell.
If you have more than one client group:
• Identify all important groups in a prioritized list;
• For each client group, construct a demographic profile:
o Age;
o Gender;
o Location;
o Income level;
o Social class and occupation;
o Education;
o Other (specific to your industry), and
o Other (specific to your industry).
For business clients demographic factors may include:
• Industry (or portion of an industry);
• Location;
• Size of firm;
• Quality, technology, and price preferences;
• Other (specific to your industry), and
• Other (specific to your industry).
Competition
What products and companies are in competition with you (direct and indirect)?
• List your major competitors (names and addresses);
• Do these competitors compete across the board or only for certain products, certain clients, or certain locations?
• What social media platforms are your competitors using?
• If they are using social media platforms, are you able to gauge its success?
• Do you have indirect competitors? (For example, video rental stores compete with theaters), and
• How do your products or services compare with competition?
Use a Competitive Analysis table to compare your company with two important competitors. The first column are key competitive factors. Since these vary from one industry to another, you may want to customize the list of factors.
The column labeled Me, state what you honestly think your client would say. Even better, reach out to one, and ask? You are able to survey your clients through online surveys (check out www.surveymonkey.com)
Identify if you believe this to be a strength or weakness for your business. Often it is hard to analyze our own weaknesses. Be brutally honest here. Furthermore, ask a disinterested stranger to assess you. This task is a real eye-opener!
Analyse each major competitor, using a few short words state the comparison.
In the final column, estimate the importance of each competitive factor to the client. 1 = critical; 5 = not very important.
Factor Me Strength Weakness Competitor A Competitor B Importance to Client
Products
Price
Quality
Selection
Service
Reliability
Stability
Expertise
Company Reputation
Location
Appearance
Sales Method
Credit Policies
Advertising
Image
Analyse findings/results and write a short paragraph stating competitive advantages and disadvantages.
Adding MS WORD Documents to FACEBOOK
Here is some extremely helpful information for those who had this question!
Yes, you can upload documents into Facebook. That’s right, MS Word, MS Ecel…
Recently I was asked if Facebook had the capability to display work rosters in MS Excel format. Good question AND Great IDEA!
The business owner said “..all our staff are Facebook-a-holics. My staff forget to check their shifts and I try to remind them about checking their times…having an ability to upload rosters, amend them and make it available for staff after hours…an opportunity having it available on Facebook simply makes the roster easily accessible..”
This Facebook Group is not open to everyone, and has controlled group membership – only his staff.
Though Facebook is not a place users more than likely want to collaborate over documents, this ability is fantastic for those who use rosters, timetables etc.
Making Mothers Day personable through Social Media
I have some ideas for a personable gift, that is low cost - and gets the message across effectively. This ultimately is the very idea that hides behind social media marketing - engaging your target audience to appropriate a message, to build rapport - entwined in a low cost channel.
So this Mothers Day, why not relay messages through You Tube?
All you need is a camera with video capture capability, along with yourself, your family, or "actors". A script to follow would be useful, or at the very least, a "plan of attack".
Once you have recorded your message on video format, you can upload it to you tube. (www.youtube.com). Why not go all out, and make your own channel, include a background image that represents your intended message. This idea can be used for years to come, as you would then be able to capture various clips and create an online database filled with media that fall under the reason behind its inception. For example, A Mothers Day tribute, filled with film clips that your Mother loves, clips you share together. The background image could be an image that was taken during a pivotal moment in your relationship.
Other creative social media ideas for Mothers Day:
- Tweet her a message (of course she needs to be a user on Twitter)
- Post a special photo on her Facebook page (if you are friends..if not, why not become her friend..even for the day!)
- Develop a photo bucket library and send her the link, (great if distance is a problem, and the postage system has gone POSTAL)
- Develop a photo image library of all the activities you would do for her, if she was closer (bake that cake and take a photo of it, photograph breakfast in bed, photograph you doing the washing..you get my drift..?)
- Create a Facebook Page that is a memoir (if she is deceased, tread lightly)
Remember, you are able to remove only SOME parts of your online footprint, so be aware of uploading images or writings (NEVER include personal details on line, or images that someone may find offensive)Happy Mothers Day Strategising!
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